Postage Calculator:
Weight |
Express Post |
QLD |
NSW |
TAS - Norfolk Isl |
SA |
NT |
VIC |
WA |
WA1 |
Postcodes |
All |
4000-4899 |
0200-2898
2900-2999 |
2899
7000-7999 |
5000-5999 |
800-999 |
3000-3999
8000-8999 |
6000-6214
6800-6999 |
6215-6699
6700-6799 |
Up to 500gm |
$10.00 |
$8.80 |
$11.50 |
$12.50 |
$12.00 |
$12.00 |
$11.50 |
$12.50 |
$13.00 |
500gm to 3kg |
$13.00 |
$11.00 |
$14.20 |
$19.00 |
$17.00 |
$17.00 |
$15.50 |
$17.50 |
$19.00 |
3kg to 5kg |
$21.00 |
$12.50 |
$17.00 |
$25.00 |
$22.00 |
$23.00 |
$19.50 |
$23.00 |
$25.00 |
5kg to 7kg |
|
$15.00 |
$20.00 |
$31.00 |
$28.00 |
$28.00 |
$24.00 |
$28.00 |
$31.00 |
7kg to 9kg |
|
$16.50 |
$23.00 |
$38.00 |
$33.00 |
$33.00 |
$28.00 |
$34.00 |
$38.00 |
Delivery policy
We have made necessary arrangements to deliver the goods you purchase from us via our website within the specified timeframe via Australia Post. We cannot guarantee delivery times for products outside those provided on the website by Australia Post. For efficient and prompt delivery, please ensure you have provided us with your correct postal address.? You will be notified via email if any product you order is unavailable, in the event of a product being unavailable at the time of order, we will not dispatch the order until it can be fully supplied.? In the event that you still require us to send the available stock, you will need to inform us by email.
We reserve the right to delay shipment of products until full payment is received and processed by Value Vet Products Pty Ltd. Cheque/Money Order payments must be cleared by the bank before products will be delivered to you.
If the products you purchase have not been delivered to your postal address within the estimated timeframe, please email us at sales@valuevet.com.au stating the following;
- Customer name
- Order number
- Date of order
When you receive your order, please check the receipt/packing list against your copy of the order to ensure that products you received are what you ordered. If there are any discrepancies, please notify us immediately by email.
Refund Policy
If products are to be returned, they MUST be unopened, and in the original packaging and returned within 14 days of purchase. Please retain your Invoice/receipt in the event of any return, as we require proof of purchase before any refunds can be processed.
If incorrect products have been sent to you, you must notify us of the error within 7 days of delivery.? We will arrange the incorrect goods to be returned to us at no charge to you.? The correct goods will be dispatched immediately with no extra postage charges incurred by the buyer. We reserve the right to charge a minimal fee or replacement cost if returned products are damaged or have been used. You are required to pay any charges if you have ordered the incorrect products and ship the products back to Value Vet Products Pty Ltd.
We will only offer a refund if the product returned to us is unused and not damaged. Please note that this will only occur in case we sent you the incorrect products or they are damaged on arrival. We can only process products purchased from our website, www.valuevet.shopau.info and provide advice on products available on our website.
We aim to provide you with quality products to satisfy your Pets needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at sales@valuevet.com.au. We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.
We advise all our customers to review this Delivery policy and returned merchandise / refund policy page frequently as this Policy may be amended by us at any without specific notice to you.? The latest Policy will be posted on this site and you should review this Policy prior to using this site.
Warranties
There is no warranty on products, above which is offered by the relevant manufacturer. |
